1. Where does the water come from and how is it delivered?

We draw directly from Lulu Wap Spring. Our water is gravity fed and bottled in micro-batches to ensure it never sits in a warehouse. We deliver it to your door within hours of it leaving the mountain so you receive the freshest hydration possible.

2. Is the water safe and healthy to drink?
Our water is more than just safe. It is incredibly healthy. It is lab-verified to be 10x clearer than standard tap water and emerges with a natural 8.12 pH. We use a final UV safety guard to ensure it is clean and compliant without ever using chemicals, chlorine, or fluoride. This is water in its most vibrant, natural state.

3. What kind of jugs do you use?
We use high-quality, BPA-free plastic jugs designed for durability and purity. All jugs are reusable. We exchange your empty jugs at every delivery so they can be professionally cleaned and disinfected before being put back into service.

4. How do I place an order?
Through our ordering app, and it takes about a minute. Your jug sizes, order history, and account all live in one place, so reordering is a single tap. The app even tracks your refill rhythm and reminds you before you run low, so you never have to think about water again. Tap any Start My Delivery button on this site to jump straight in.

5. Do I need to download anything from an app store?
No. Our app installs in seconds on your smartphone, tablet, or desktop straight from your browser, no app store required. One tool for ordering, delivery tracking, prepaid top-ups, and referral rewards, everywhere you are. We built it so managing your water is the easiest thing you do all week.

6. What if I'm running low before my next delivery?
That's what our Never-Out Overflow Perk is for. If you're running low more than 24 hours before your next scheduled delivery, let us know through the app and we'll do our best to get a refill to you within 24 hours. It's a courtesy we extend whenever we can, not a guaranteed delivery.

7. Are there contracts or commitments?
No. You have total freedom. There are no contracts to sign and no long-term commitments. You only pay for the water you need, when you need it. You remain in complete control of your account and your delivery frequency.

8. How can I prepay and save?
You can find our prepaid packs in the Pricing section above. They provide our best value per jug, and the app tracks your pack automatically, applying your locked-in savings to every fill. By prepaying, you are also directly supporting our mission of providing honest work for local men rebuilding their lives from homelessness.

9. Do you handle commercial or bulk orders?
Yes. We deliver to any address in Kelowna and West Kelowna, homes, offices, and job sites alike. Pricing is fixed and published on our Pricing page, with the same pay-as-you-go and prepaid options for every customer.

10. Who truly benefits when I buy this water?
Every jug you purchase directly supports local men in the Okanagan who are rebuilding their lives from homelessness. We provide a path to restoration through honest, purposeful work. When you choose Aquifer Springs, you are helping these men find a way back to stability and a fresh start.

11. Do you have a referral program?
Yes! When a new customer signs up in our ordering app and includes your name, you get your next delivery free. To welcome them, your friend will also get their 3rd delivery on the house. It's our way of saying thanks for growing the Aquifer Springs community in Kelowna.

Frequently asked questions