1. Where does the water come from and how is it delivered?

We draw directly from Lulu Wap Spring. Our water is gravity fed and bottled in micro-batches to ensure it never sits in a warehouse. We deliver it to your door within hours of it leaving the mountain so you receive the freshest hydration possible.

2. Is the water safe and healthy to drink?

Our water is more than just safe. It is incredibly healthy. It is lab-verified to be 10x clearer than standard tap water and emerges with a natural 8.1 pH. We use a final UV safety guard to ensure it is clean and compliant without ever using chemicals, chlorine, or fluoride. This is water in its most vibrant, natural state.

3. What kind of jugs do you use?

We use high-quality, BPA-free plastic jugs designed for durability and purity. All jugs are reusable. We exchange your empty jugs at every delivery so they can be professionally cleaned and disinfected before being put back into service.

4. How does the delivery schedule work?

Never-Out Overflow Perk: if you're running low more than 24 hours before your next scheduled delivery, let us know and we'll do our best to get a refill to you within 24 hours. It's a courtesy we extend whenever we can, not a guaranteed delivery.

5. Are there contracts or commitments?

No. You have total freedom. There are no contracts to sign and no long-term commitments. You only pay for the water you need, when you need it. You remain in complete control of your account and your delivery frequency.

6. How can I prepay and save?

You can find our prepaid options in the Pricing section above. These packages provide our best value per jug and help us streamline our routes. By prepaying, you are also directly supporting our mission of providing honest work for local men rebuilding their lives from homelessness.

7. Do you handle commercial or bulk orders?

Yes. We provide reliable supply for offices, job sites, and commercial spaces. Please fill out the contact form below with your details. We will get back to you immediately to ensure your specific volume and scheduling needs are met.

8. Who truly benefits when I buy this water?

Every jug you purchase directly supports local men in the Okanagan who are rebuilding their lives from homelessness. We provide a path to restoration through honest, purposeful work. When you choose Aquifer Springs, you are helping these men find a way back to stability and a fresh start.

9. Do you have a referral program?

Yes! When a new customer signs up and includes your name on their signup form, you get your next delivery free. To welcome them, your friend will also get their 3rd delivery on the house. It’s our way of saying thanks for growing the Aquifer Springs community in Kelowna.

Frequently asked questions